Product questions
For questions about a product or your account, email hello@cedarmeridian.ca. Free software is provided without a formal service-level agreement, but we still read and answer.
Support
Clear channels, honest expectations.
Each product opens its own public support and documentation as it reaches release. Until then, we're one email away — and we answer within two business days.
Security reports
Please report suspected vulnerabilities privately through the contact page, choosing the “Security report” topic. Each product publishes a dedicated security contact and coordinated-disclosure policy before its first public release.
Support boundaries are stated plainly, per product — what's covered, how fast, and by whom.
Response target
Two business days for email support, faster for paid products where committed.
Documentation
Each product ships user and admin guides, kept in step with what actually ships.
Status & incidents
Material incidents and planned maintenance are communicated to affected customers.